Terms of Use
Last updated August 16, 2026
Steven Solomon Music LLC (d/b/a Piano By Steven). Effective / Last Updated: August 16, 2026.
Welcome. These Terms of Use ("Terms") are a binding agreement between you and Steven Solomon Music LLC, a California limited liability company doing business as Piano By Steven ("Piano By Steven," "we," "us," or "our"). They govern your use of this Site and any inquiry, quote, booking, or purchase you make through it. Please read Section 14 carefully. It requires most disputes to be resolved by individual arbitration and waives your right to participate in a class action. You may opt out of arbitration within 30 days.
1. Accepting These Terms
You accept these Terms when you check the box agreeing to them on an inquiry or checkout form, sign a performance agreement referencing them, or otherwise confirm your agreement. If you do not agree, please do not submit an inquiry or place an order. If you are agreeing on behalf of a company, venue, or client, you represent that you have authority to bind that party. You must be at least 18 years old to book services or make a purchase.
2. What the Site Is
The Site describes our live music services and lets you request information and quotes. Descriptions, sample song lists, videos, and past event references are provided for illustration. They are not a guarantee that any specific song, arrangement, instrument, ensemble size, or performer will be available for your event. Nothing on the Site is an offer capable of acceptance. Availability, pricing, and terms are confirmed only in a signed performance agreement.
3. Inquiries, Quotes, and Bookings
- Submitting an inquiry does not reserve a date.
- Quotes are estimates based on the details you provide and remain open for the period stated in the quote. If no period is stated, a quote expires 14 days after it is sent.
- A date is reserved only when we have both a signed performance agreement and the required deposit.
- If the details of your event change materially — date, time, location, duration, ensemble size, indoor versus outdoor, or guest count — the quote may change.
- Where you booked through a third-party marketplace (see Section 5), that platform's booking terms may also apply.
4. Payment, Deposits, Cancellation, and Rescheduling
The specific amounts, dates, and terms for your event are set out in your performance agreement, which controls if it conflicts with this section. In general:
- A non-refundable deposit is required to reserve a date. It compensates us for turning away other work for that date.
- The balance is due on or before the date stated in your agreement.
- Cancellation by you: the deposit is retained. Cancellations made close to the event date may incur additional charges as set out in your agreement.
- Rescheduling: we will make reasonable efforts to transfer a deposit to a new date if we are available. Availability is not guaranteed.
- Cancellation by us: if we must cancel for any reason other than a force majeure event or your breach, we will refund amounts you have paid and, where possible, help you find a qualified replacement performer.
- Overtime beyond the contracted performance time is billed at the rate stated in your agreement and must be agreed at the event.
- Late payments may accrue interest and reasonable collection costs as permitted by California law.
Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control, including illness or injury of the performer, death in the family, severe weather, fire, flood, earthquake, power failure, venue closure, strike, act of terrorism, war, government order, or public-health emergency. In that case we will work with you in good faith to reschedule or, where rescheduling is not possible, to reach a fair resolution.
5. Bookings Through Third-Party Marketplaces
We maintain profiles on third-party booking marketplaces, including GigSalad, The Bash, and Thumbtack. If you contact or book us through one of those platforms:
- That platform's own terms, fees, cancellation rules, and dispute processes may apply to the transaction in addition to these Terms.
- We do not control those platforms and are not responsible for their websites, policies, availability, or handling of your information.
- Where these Terms conflict with a marketplace's mandatory booking terms for a transaction made on that platform, the marketplace terms control for that transaction only.
6. Your Responsibilities at the Event
To perform safely and as agreed, we rely on you or your venue to provide:
- Reasonable access for load-in and load-out, and information about stairs, elevators, and distance from parking
- Adequate, safe electrical power at the performance location
- A level, dry, and covered performance area — we do not perform in rain, standing water, or unsafe conditions
- A working, reasonably tuned instrument where the agreement calls for a house piano
- Reasonable temperature conditions, shade for outdoor daytime events, and safe lighting
- Parking, and any venue credentials or COI requirements communicated in advance
- Breaks as set out in the agreement
If conditions at the event are unsafe or materially different from what you described, we may pause or end the performance without refund, after first raising the issue with you and allowing a reasonable chance to fix it.
7. Recording, Photography, and Publicity
- You may take personal photos and short video clips of the performance for your own non-commercial use. Full-length or professional audio or video recording of the performance requires our advance written consent.
- Our promotional use: unless your agreement says otherwise, we may photograph or record portions of our performance and use that material to promote our services. We will not use material that identifies your guests without permission where you tell us in advance that the event is private, and we will honor a written request not to use event material.
- If your venue or event has publicity restrictions, tell us before the event and we will honor them.
8. Intellectual Property
- The Site — including text, photographs, video, audio, logos, layout, and design — is owned by us or our licensors and is protected by copyright and trademark law. You may view and share Site content for personal, non-commercial purposes. You may not copy, scrape, republish, resell, or use it to train an automated system without our written permission.
- Musical works we perform are owned by their respective rights holders. Any required performance licensing at your venue is the venue's or host's responsibility unless your agreement states otherwise.
- "Piano By Steven" and our logo are our marks. Do not use them without permission.
9. Reviews, Testimonials, and Anything You Post
If you send us a review, testimonial, photo, video, or other content, you give us a non-exclusive, royalty-free, worldwide license to use, display, and share it in our marketing, with attribution by first name and last initial unless you ask otherwise. You confirm the content is yours to give and is accurate. We may decline to publish, or remove, any submission.
10. Communications
- By providing your email address or phone number, you agree we may contact you about your inquiry, quote, or booking by email, phone, or text.
- Marketing email and text messages are sent only if you opt in. Reply STOP to any text to stop, or use the unsubscribe link in any marketing email. Message and data rates may apply.
- You agree that electronic agreements, notices, and signatures satisfy any legal requirement that such records be in writing.
11. Cookies, Tracking, and Your Privacy Choices
Our Site uses cookies, pixels, tags, embedded video, and similar technologies, some operated by third parties. Non-essential technologies do not load until you consent through our banner. By selecting "Accept" or enabling a category in our preference center, you give your prior express consent to those technologies, including the transmission of the information described in our Privacy Notice to the third parties listed there for the purposes stated, including advertising. You may change or withdraw that consent at any time using the Your Privacy Choices link in our footer, and we honor Global Privacy Control signals. Full details, including every provider and every category of information, are in our Privacy Notice, which is incorporated into these Terms by reference.
12. Acceptable Use of the Site
You agree not to:
- Use the Site for any unlawful purpose or to harass, defraud, or impersonate anyone
- Scrape, crawl, harvest, or bulk-download Site content, or use automated tools to submit inquiries
- Attempt to gain unauthorized access to the Site, its servers, or any accounts
- Interfere with or disrupt the Site, or introduce malware
- Submit false booking inquiries or fraudulent payment information
We may suspend or refuse service for any violation.
13. Disclaimers and Limitation of Liability
The Site is provided "as is." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, and we are not responsible for third-party websites, widgets, or booking platforms linked or embedded on the Site.
Limitation. To the fullest extent permitted by law, our total liability arising out of or relating to these Terms, the Site, or any performance is limited to the amount you actually paid us for the engagement giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited under California law, including liability for fraud, willful misconduct, or personal injury caused by our negligence.
Indemnification. You agree to indemnify and hold us harmless from claims, damages, and reasonable attorneys' fees arising from your breach of these Terms, your misuse of the Site, unsafe conditions at your event, or content you provide to us.
14. Dispute Resolution — Please Read Carefully
14.1 Informal resolution first. Before starting any arbitration or lawsuit, you and we agree to try to resolve the dispute informally. Send a written Notice of Dispute to steven@pianobysteven.com describing the dispute, the relief sought, and your contact information. We will do the same for any dispute we have with you. Both parties agree to negotiate in good faith for 60 days from the date the Notice is received. This step is a condition precedent to starting arbitration, and either party may ask a court or arbitrator to enforce it. The limitations period is tolled during this 60-day window.
14.2 Binding individual arbitration. If the dispute is not resolved within 60 days, you and we agree that any dispute arising out of or relating to these Terms, the Site, our services, our marketing, or our handling of your information — including claims under privacy, consumer-protection, and advertising statutes, and including claims that arose before you accepted these Terms — will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, or by another administrator the parties agree on in writing. The Federal Arbitration Act governs this Section. Arbitration will be conducted in Los Angeles County, California, or by videoconference or on written submissions at the claimant's election. One arbitrator. The arbitrator decides all issues except those reserved to a court below, and may award the same individual relief a court could. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction. We will pay arbitration filing and administrative fees to the extent required by the administrator's rules or applicable law.
14.3 Class action waiver. You and we agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and must proceed in court; the remaining claims stay in arbitration.
14.4 Coordinated and mass filings. If 25 or more similar claims are filed against us by or with the assistance of the same law firm or coordinated group, the claims will be administered in staged batches of no more than 50 claims each, with a single arbitrator per batch and one batch resolved before the next begins. Filing fees for later batches are not due until that batch begins. The parties will work with the administrator in good faith to apply this process, and either party may ask a court to enforce it. This Section is intended to make coordinated filings fair and workable, not to prevent any individual claim from being heard.
14.5 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Site. Questions about whether this Section is enforceable, unconscionable, or applies to a particular claim are for a court, not the arbitrator, to decide.
14.6 Your right to opt out. You may opt out of arbitration and the class action waiver by emailing steven@pianobysteven.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include your name and the email address you used. Opting out does not affect any other part of these Terms and will not affect your service or pricing in any way.
14.7 Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, except where a longer period is required by law.
15. Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.
15A. If You Are Outside the United States
We are a California business and our services are performed primarily in California and Illinois. If you are a consumer resident in the European Union, the United Kingdom, or another country whose consumer laws cannot be overridden by contract, the following applies:
- Your local consumer rights still apply. Nothing in these Terms removes any right you have under the mandatory consumer protection laws of the country where you live, and our choice of California law does not deprive you of those protections.
- Arbitration and venue. Section 14 and Section 15 do not apply to you to the extent they are prohibited or unenforceable where you live. You may bring proceedings in the courts of your country of residence, and we will bring any claim against you there.
- Liability. The limitations in Section 13 apply only so far as your local law permits. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
- Time limits. The one-year limitation in Section 14.7 does not apply where your local law provides a longer mandatory period.
- Cancellation rights. Some countries give consumers a short cancellation window for contracts made online. In the EU and UK, that right generally does not apply to leisure and event services booked for a specific date, which is what we provide. Your statutory rights, where they do apply, are unaffected by the deposit and cancellation terms in Section 4.
- Your data. How we handle your personal information, including the rights available to you under the GDPR and UK GDPR, is described in our Privacy Notice.
16. Changes to These Terms
We may update these Terms. We will change the "Last Updated" date above and, for material changes, post a notice on the Site. Changes apply going forward only. Material changes to Section 14 do not apply to disputes for which a Notice of Dispute was already sent. Continuing to use the Site after changes take effect means you accept the updated Terms.
17. General
- Severability: if any provision is unenforceable, the rest remains in effect.
- No waiver: our failure to enforce a provision is not a waiver of it.
- Assignment: you may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- Entire agreement: these Terms, our Privacy Notice, and any signed performance agreement are the entire agreement between us. If a signed performance agreement conflicts with these Terms, the performance agreement controls for that engagement.
- Survival: Sections 8, 9, 13, 14, 15, and 17 survive termination.
18. Contact
Steven Solomon Music LLC d/b/a Piano By Steven
12400 Ventura Blvd., #662
Studio City, CA 91604
steven@pianobysteven.com